Terms of Business

Website Terms and Conditions of Use

Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions, along with our privacy policy. These govern GoldShield’s relationship with you in relation to this website. If you do not agree with any part of these terms, please stop using the website.

Definitions

  • GoldShield, us, or we: Refers to the owner of the website, GoldShield Trustees Limited, whose registered office is:
    Cobalt Business Exchange, Cobalt Park Way, Wallsend, Tyne and Wear, NE28 9NZ.
    Company Number: 05425789.
  • You: Refers to the user or viewer of the website.

Terms of Use

Content:
The content on this website is for general information only and is subject to change without notice.

Cookies:

  • This website uses cookies to monitor browsing preferences.
  • If you allow cookies, certain non-personal data may be stored and shared with trusted third parties, such as MB&G Insurance Services Ltd.
  • Learn more about our cookie usage in our Cookie Policy.

Liability:

  • GoldShield does not offer advice. Use of information or materials on this website is entirely at your own risk.
  • It is your responsibility to ensure that any products, services, or information meet your needs.

Ownership:

  • The design, layout, appearance, and graphics are owned by or licensed to us. Unauthorized reproduction is prohibited except as permitted under copyright law.
  • All trademarks reproduced on this website are acknowledged.

Unauthorised Use:
Unauthorised use of this website may result in legal action or criminal charges.

External Links:

  • Links to other websites are provided for convenience and do not imply endorsement.
  • GoldShield is not responsible for the content of linked websites.

Jurisdiction:
Use of this website and any related disputes are governed by the laws of England, Northern Ireland, Scotland, and Wales.

Treating Customers Fairly (TCF)

GoldShield is committed to the fair treatment of customers (TCF). We achieve this through:

Customer Transparency:

  • We provide clear, accurate, and timely information to meet customer needs.
  • Customer data is reviewed for accuracy and kept confidential in compliance with the Data Protection Act (or GDPR where applicable).

Continuous Improvement:

  • We monitor customer feedback and use external consultants to assess our strengths and weaknesses.
  • Staff training programs ensure competence and adherence to our principles.

Complaint Handling:

  • Our written complaints procedure ensures complaints are handled fairly and promptly.
  • A well-managed complaint process helps retain customer loyalty and prevent escalation.

Complaints Handling Procedure

If you have a complaint, please contact us:
Complaints Team
GoldShield Trustees Limited
Cobalt Business Exchange, Cobalt Park Way, Wallsend, Tyne and Wear, NE28 9NZ.

We will:

  • Acknowledge your complaint within 3 working days.
  • Inform you who is handling your complaint.
  • Provide a response timeline.