Help & FAQ

Unless the owner of the park your property is sited on does this for you, you’ll need to complete the application form you can find HERE. You must do this in the first year of ownership, and it’s best to complete the process within 90 days or you’ll incur late registration fees.

It is the homeowner’s responsibility to ensure the registration of their property’s warranty. 

Your Park Owner may have already completed this process for you, but it’s important that you ask them about this to ensure everything is completed accordingly.  

Yes, there is a transfer fee of £50.00 applicable and we request proof of maintenance.

No, GoldShield allow late registrations of homes up to 1 year from the date of first purchase/siting with late registration fees applicable:

0 to 90 days – Free of Charge

4 to 5 months – £25.00

6 to 7 months – £50.00

8 to 9 months – £99.00

10 to 12 months – £199.00

For homes purchased over 12 months before registration, inspections may be requested at the discretion of GoldShield.

All terms and conditions of the warranty must be followed in order to keep the warranty valid.

We have a network of known repairers as well as some of the manufacturers. They are supported by a network of field based managers to ensure a high standard of customer service.

Each claim is handled on its own merits and timelines vary.

Any faults found with the home within the first two years are the responsibility of the manufacturer under their own warranties. This is referred to as the Initial Period. Years 3-10 are covered by GoldShield for faults with the structure of the home.

Yes, however, the modifications will not be covered, and any faults that result from the modification will not be covered by GoldShield.

The serial number is the unique number given to the home by the manufacturer and can be found on your invoice or usually on a plaque near the front door of the home.

The warranty wording should be with the home as the manufacturer will place a GoldShield book in every home at the point of manufacture. If a book is not with the home then the home owner should contact the manufacturer and request a book or go to the GoldShield website where all wording and forms are available (claim form, transfer of ownership form and application form).

The complaints procedure is outlined in the Terms of Business.

The paint used needs to be that which is recommended by your manufacturer. Using paint other that what your manufacturer recommends may invalidate your warranty.

Completed claim form, photos, proof of maintenance and estimate.